Saddleback Reviews

I wasn't aware of this store before, but noticed they had some cycling gear I was keen on at a good price. I decided to give it a shot and so far, it's been a fantastic experience. The delivery to the UK was lightning quick. I needed to send back the first item and get a different size, but luckily, Saddleback provides free returns. The refund process was among the fastest I've ever experienced. Couldn't ask for more. Reliable choice.

I called up customer service for some sizing tips and got top-notch help, especially after a not-so-great experience with a different online store. I placed my order just 10 minutes after the call and got my item the very next day. Hats off to Saddleback!

I got myself a stages eb20 after a really bad time with another company that not only didn’t deliver but also seemed to misplace my order and then claimed it was out of stock! My time with Saddleback was just awesome, and the delivery by BJS was spot on. It was a flawless transaction. I highly suggest Saddleback and will definitely shop there again.

I was a bit unsure about placing an order since some of the outlet prices seemed too good to be true, but I'm really glad I went for it. I snagged some gear that would have set me back hundreds at retail price for just a small fraction of that. It was packed and shipped the same day I ordered, and I got it the very next day. Everything was neatly packaged in cardboard, which is a nice touch for the environment. I’ll surely check this place out for cycling gear in the future. Thanks a bunch!

I was on the hunt for a replacement visor for my helmet, and it felt like a wild goose chase. I reached out to them, and they managed to locate one from a warranty helmet. They shipped it out the very next day without any hassle. I'm really blown away by how they handled an issue that wasn't even theirs to fix. Definitely a solid 11 out of 10!

Fantastic support as usual from Saddleback.

I reached out to Saddleback since they handle distribution and support for Stages power meters in the UK. My Shimano Ultegra R8000 power meter's drive side crank started to come apart. Robby from Stages was super quick to respond to my emails and really went the extra mile. He got in touch with Stages to see if they could help me out, even though my crank was already 5 months past the warranty. A few weeks later, I got a brand new crank in the mail. You really can't beat this level of customer service. I've had good experiences with Saddleback before, and they've always been a great help.

I had a tough time locating a replacement t-nut for my road shoes, whether online or at any nearby bike shops. I reached out to the folks at Saddleback, and they were super helpful with their suggestions and promptly shipped out a couple of replacements. Awesome customer service!

Supplier of a fascinating range of brands. I collaborated with them to swap out an Enve fork under warranty. It was a delightful experience, super efficient. Fast shipping.

Disappointing experience. Terrible aftersales support. Recently, I decided to step up my mountain biking game and stumbled upon this shop online. I reached out about some Castelli gear and Sidi shoes. The guy I talked to had great knowledge and the prices were decent (not naming names here). I’m really not a fan of those online bike retailers where you can’t actually call anyone, just stuck waiting for chats that are always busy, making them impossible to reach. I like chatting with a real person to get solid advice. Saddleback seemed like the perfect fit for me, and I was all set to grab some Castelli gear and more... then the trouble started. We all know that when things go south, that’s what separates a good company from a potential headache. They shipped quickly, but they use Parcel Force, which is a total mess. I shared my initial frustration, but it turns out Parcel Force is their go-to for shipping, no alternatives. The shoes should have arrived in plenty of time for the nice weather and some rides with my buddies. Instead, Parcel Force was three days late. When I called to inform Saddleback about the situation, the person I initially spoke with was unavailable at 11:30 am (lunch break, apparently), then again at noon, and once more at 1:30, with no sign of returning for another half hour. Despite my insistence that someone else could help, that was apparently not an option. Clearly, the guy was around but wouldn’t take my call. Two stars for their knowledge, but a big fat zero for aftersales service. Do yourself a favor and check out Sorted Race Gear instead. I won’t be coming back to these guys.